Everything You Need to Know: Policies & FAQs to Plan Your Visit!
Yes, we offer a 20% discount on wristbands and group packages
Point packages can be purchased here, or at any of our Ticket Boxes. If purchasing online please go to Guest Services when you arrive to redeem your purchase.
We ask that guests wear appropriate attire at all times for safety and comfort.
If you lose an item, please visit our Lost & Found located at Guest Services.
None of our rides are recommended for pregnant guests. Please consult the safety guidelines at each ride and ask our staff for advice if needed.
Smoking of any kind is not allowed on our property, including e-cigarettes and/or vapes.
Alcoholic beverages are prohibited on the premises.
Yes, Guest Services is the place to be for recharging your Season Pass card.
Yes, everyone receiving a wristband must be present at the time of redemption/in-person purchase.
Yes! To do so please go to Guest Services so we may assist you.
You can check your available points at any ticket box or by scanning the QR code located at the back of your points card.
Guest Services is located next to Pirates Cove
While inclement weather is out of our control, we encourage our patrons to “Check the Sky before you Buy”. For the safety of our patrons, and employees, we temporarily suspend outside ride operations while we assess the extent of the inclement weather.
We are weather and foot traffic dependent; therefore, we DO NOT have a set closing time. We suggest calling ahead to find out more information.
Please visit here for details on pass types and benefits.
2020 was the last year we accepted paper tickets.
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